Contact Us
We're here to help! Get in touch with our support team for assistance with tuning, microphone access, presets, or subscriptions.
Customer Support
For general inquiries, technical support, or any issues with pitch detection, tuning presets, microphone permission, or subscriptions.
Response time: Within 48 hours during business days
Privacy & Data Protection
For privacy policy questions, data protection inquiries, or any concerns about how Oud Tuner handles microphone access and purchases.
For GDPR and data protection requests
How to Contact Us
Email Support
The best way to reach us is via email. When contacting support, please include:
- Your device model and operating system
- Description of your issue or question
- The tuning preset and course you were using
- Screenshots or error messages (if applicable)
- Whether microphone permission is enabled
Response Times
We aim to respond to all inquiries within 48 hours during business days (Monday-Friday). For urgent issues, please mark your email as "Urgent" in the subject line.
What to Include in Your Email
Subject Line Example:
[Support Request] Oud Tuner Microphone Issue
Email Body Should Include:
- Clear description of the issue
- Steps you've already tried
- Device information (model, OS version)
- Any error messages you've seen
- Selected tuning preset and course
Before Contacting Us
You might find the answer to your question in our resources:
Quick Contact Information
Need help with something else? Check out our FAQ section or read our privacy policy for microphone and purchase details.